QUESTIONS?

CAMartinArt

QUESTIONS?

QUESTIONS?
Please consult this list of frequently asked questions before contacting me, as your question may already have been answered. Thank you! :)
_______________________________________________________________________________________


F.A.Q.

Q: Do you accept returns or cancellations?
A: No. ALL SALES ARE FINAL.
I'm selling pricey pieces of paper and must minimize the time they spend in a tube, as the longer they spend in transit the more possible it is that they could be damaged along the way. Orders usually ship immediately so cancellations are not possible. Please be certain of your order before placing it.

Q: My order arrived damaged. What do I do?
A: If damage occurs in transit, message me immediately upon receipt of item.
All orders ship insured. Your order will be replaced if prints are still available, or refunded if the print has sold out. 

Q: Do you ship Internationally?
A:
Yes and No.
INTERNATIONAL shipping is NOT available on my screenprints, but it is available for giclée prints. I ship the screenprints orders myself, and I only ship with the US. 


Q: I am looking for a print that is sold out. Can you print more?
A: No. Sold out means SOLD OUT forever.
Limited edition means just that. Limited. Once sold out, they will never become available again in any form. Trust me, if I had more to sell, they'd be in my shop. Any copies that I have left are my own personal copies for my portfolio. If you are in search of a sold out print, your best bet is to track one down on the aftermarket, on reselling sites like eBay. Because my print editions are small (usually 75 or less), they do not come up for resale a lot, but it's worth a try.
These screenprints are SOLD OUT forever:
- Contact - sold out as of March 2021
- Interstellar - sold out as of August 2020 
- Breath of The Wild - sold out as of March 2020


Q: How do US orders ship?
A: USPS Priority Mail insured
SCREEN PRINT orders are shipped within 3 days of placement unless otherwise stated. US domestic orders ship via USPS priority which usually takes 3-5 days. Screen prints are shipped rolled in a 4" heavy duty cardboard tube.
GICLÉE PRINTS are shipped directly from the print shop, usually within 3 days of placing your order. Large prints are shipped rolled in a cardboard tube and small prints ship flat. Should any damage occur in transit, please let me know and the print shop will send a replacement. If your order incurs damage during shipping please take a photo and contact me.

Q: Why is my order delayed in transit?
A: USPS is experiencing unpredictable major shipping delays
.
USPS priority mail orders can take anywhere from their normal time of 2-3 days to over a month! Shipping delays are outside of my control and some packages stall on their way but they are not considered lost. Please be patient. 

Q: Can you sign my giclée print?
A: No. Sorry!
My giclée prints are printed on demand by the print shop as orders come in. I do not have giclée print inventory on hand. They ship out directly from the printer to the buyer, so I do not get the chance to sign them. Doing it this way keeps the prints more affordable for me and the customer.


Q: Can you add a remarqué to my print?
A: No. I do not do signature customizations or custom drawings on my prints.
I am too clumsy and I don't want to mess up your expensive print. Often, the texture of the paper is difficult to comfortably draw on. 


Q: Can I buy a digital version of your file and print my own copy?
A: No. Never. Definitely not.
All of my prints are limited editions and it is very important to me that I oversee and ensure the quality of my prints. I will never compromise the interegity of my print editions and I never give out my very valuable high resolution files.


Q: Do you sell your prints on other sites (Like Red Bubble) or on other products (tshirts, mugs, bags, etc)? 
A: No.

I had my own Etsy site (CAMartinArts) but I now sell exclusively here in my own shop because Etsy fees are so high. I do NOT sell on any other product sites, so if you see art of mine being sold on places like Red Bubble or Teespring, they are using stolen images. Please do not buy from third party sellers. Kind people often let me know when they suspect an image has been stolen, and I always appreciate it so I can report it and take it down. 


Q: What is a giclée? How do I care for it?
A: A giclée (prounced zhee-KLAY) is a high quality archival ink jet print.
The print shop I use is called PictureSalon.com. You place your order with me, and I place the order with them. They ship the print to you on my behalf. It will come rolled image-side out. Carefully unroll it on a clean surface, image side down. Weigh it down, and allow it to flatten out completely before putting it in a frame. Avoid hanging it in areas with fluxuating mositure as it can cause the paper to warp over time. 


Q: Why did my limited edition giclée print arrive unnumbered?
A: Message me. I can tell you what number your print is if you want to pencil it in.
I keep a spreadsheet for every print and know what number in the edition your print is. The print shop now numbers my giclées for me, but older prints were sold without numbering. Rest assured, it is still a limited edition and I keep track of the numbers. I never oversell beyond the edition run.


Q: Can I hire you for official freelance work or a private commission?
A: Please check out this page on my website for more information.  
Tell me about your project and I will see if I am the right fit to take it on.